Frequently Asked Questions

RESERVATIONS

Q: Just wondering if I could book a ferry from Nassau at short notice or do I have to make reservations? 

A: We advise all our customers to process their bookings at least two days in advance. Providing that space is available on the day of travel, we suggest that passenger’s check-in at least one hour prior to sailing.

Q: I want to book a ticket ferry from Nassau to Pink Sands Beach and return. Do I need to buy tickets in advance, or can I buy them when I arrive in Nassau?  If I need to buy in advance, can this be done by email or credit card over the phone?

A: We advise that bookings are made at least two days in advance. Should you purchase tickets on the day of travel we advise that you check-in no later than one hour prior to sailing.

Yes, tickets can be purchased online (click here) via credit card. However, the credit card being used must be submitted along with a valid ID at the time of check-in. The booking may also be processed over the phone at 242-323-2166. The Ticketing Agent will also require that you provide the credit card used to process your booking along with a valid ID. For further assistance, please email info@bahamasferries.com. 

Q: I would like to know if I can reserve two first class tickets on the ferry?

A: At the time of tickets being purchased there is an option to upgrade to “Voyager” or First Class. This option is only available when sailing via Bo Hengy III. For further assistance, please email info@bahamasferries.com.

Q: Is luggage free on the ferry? If not, what is the cost? Are there restrictions?

A:

  • Each paying passenger is allowed two free checked pieces.  (Size and weight – up to 60 pounds – restrictions apply) Passenger extra luggage begins at $8.00 per piece.
  • These items are limited to items such as luggage, boxes, or small coolers up to 48 quartzes. These items must be properly packed.
  • Anything over the two pieces will incur additional fees.
  • Any meat item not properly packaged will not be accepted.
  • All coolers over 48 quartzes are considered oversize and must be shipped as freight.
  • Bicycles, Surfboards and Windsurfers, are considered as oversized baggage.
  • Televisions, AC Units, vehicle parts and construction material are some of the items considered as freight.
  • Each passenger is allowed one small carry on.  The carry on must be able to fit comfortably under your seat.

Q: What happens if I lost my ticket?

A:  Tickets are e-tickets and can be reissued with identification at the time of travel. If the ticket is stolen, we recommend that it is reported to the police. Please also make us aware so that we can place a hold on the tickets.  All tickets are valid for travel for one year from the date of purchase.

Q: What is the policy for changing or cancelling a reservation?

A: Tickets may be changed with no penalty if done prior to the date of travel. Should the date of travel pass, there will be a penalty to reissue each ticket. The reissue fee is $16.80 per ticket.

HARBOUR ISLAND DAY-AWAY EXCURSION

Q: Could I book the tour at your office at Potter’s Cay when I arrive to The Bahamas?

A: Yes, the package can be purchased on the morning of travel on a space available basis only.  This tour is booked on a first come first served basis. Should there be availability on the morning of travel we will be more than happy to book you for travel. Advance bookings are recommended to ensure availability.

Q: I’m interested in doing a tour to Harbour Island. Do you have a tour going there? What is the departing time from Nassau and then what time are you going back to Nassau from Harbour Island? What is the price?

A: We offer a day-away tour to Harbour Island on Fridays and Saturdays. The vessel begins boarding at 7:00 a.m. for 8:00 a.m. departure. Boarding in Harbour Island begins at 3:00 p.m. for 3:40 p.m. departure for Nassau. The cost is $250.65 per adult and $171.80 per child (2 – 11 years) which includes taxes.

Q: What all is included in the get-away to Harbour Island?

A: The Harbour Island Day-Away includes bus transportation at designated hotels for international visitors, roundtrip transportation on Bo Hengy III, a golf cart guided tour with all day use for a minimum of two passengers, a $20.00 lunch voucher for an adult and $12.00 lunch voucher for a child (2 – 11 years) at pre-determined restaurants and beach access.

Q: What is the Harbour Island Day-Away?

A:  The Harbour Island Day-Away is a one-day trip and tour of historical and interesting sites of Harbour Island on our medium-speed ferry. Guests are provided with preferred amenities such as a golf cart guided tour by a Day-Away Coordinator, all day use of the golf cart, lunch, and beach access.

Q: I am very interested in the Harbour Island one day tour provided by your company. I want to ask if it is including the hotel pick-up and drop-off service? The hotel I am staying at is in the Cable Beach area.

A: The day-away tour to Harbour Island includes bus transportation from the hotels on Cable Beach.

Q: Do you travel to the Pink Sand Beaches?

A: Yes, we sail to Harbour Island on Fridays to Sundays, home of the world-famous pink sand beach.Q: Could you offer us a package with ferry and hotel? 

A:  Unfortunately, we do not offer hotel packages.

ABACO

Q: How do I get from Freeport to Treasure Cay? 

A: We offer a freight service with limited vehicle capacity into Abaco from Freeport once a week. Click here for details.  

  Q: Do you go from Nassau to Marsh Harbour? When do you leave?

A: We provide a freight service only from Nassau into Marsh Harbour. This sailing departs on Mondays. 

ELEUTHERA

Q: If I wanted to travel via ferry from Spanish Wells to Nassau is there a ferry? How long would the trip take and how much is it?

A: There is ferry from Spanish Wells by medium-speed ferry on Fridays to Sundays. The trip from Spanish Wells into Nassau is an estimated 2 hours. The cost is $177.65 per adult and $124.05 per child (2 – 11 years) for the roundtrip travel, and $92.95 per adult and $65.45 per child (2 – 11 years) for one-way travel taxes includes.

Q: I would ask if tomorrow there is a ferry to Harbour Island?

A: There is ferry to and from Harbour Island by medium-speed ferry on Fridays to Sundays. The cost is $177.65 per adult and $124.05 per child (2 – 11 years) for the roundtrip travel, and $92.95 per adult and $65.45 per child (2 – 11 years) for one-way travel taxes included.

Q: Could you please tell me when a ferry might travel between Eleuthera and Abaco?

A:   We do not offer a direct ferry service between Eleuthera and Abaco. We offer a ferry service from Nassau into Harbour Island and Spanish Wells, Eleuthera.  We do not offer passenger services into Abaco.

Q: I would like to know the timetables from Nassau to Harbour Island and return?   The ferry arrives near the Pink Sand Beach. Can I go to the Pink Sand Beach by walking?

A: There is ferry to and from Harbour Island by medium-speed ferry on weekends. Fridays to Sundays. The cost is $177.65 per adult and $124.05 per child (2 – 11 years) for the roundtrip travel, and $92.95 per adult and $65.45 per child (2 – 11 years) for one-way travel.  The Vessel arrives at the Government Dock; however, the beach is within 15 minutes walking distance.

 Q: Is there a service to Harbour Island available after midday?

A: Unfortunately, there is only one sailing available which departs Nassau at 8:00 a.m.

Q: Can I charter a ferry for a party of six to Eleuthera?

A: Yes, we can provide a charter. For more information email sales@bahamasfreight.com  

EXUMA

Q: What is the cost of your tickets to Exuma?

A: Unfortunately, passenger services to and from Exuma are not currently available.  

Q: Do you travel to the Island of the Swimming Pigs?

A: We do not sail to Big Major Cay, Exuma, home of the swimming pigs. We do sail from Nassau for George Town, Exuma on Mondays. However, this is only a freight service currently.

Q: I was wondering what ferry to take and how much it would be if I wanted to go from my hotel in Nassau (hotel Malia) to the pig beach in Exuma.

A:  Unfortunately, we are not providing passenger ferry services to and from Exuma currently.

Q: Is there ferry service from Nassau to Great Exuma on Saturday?

A: Unfortunately, we do not provide a passenger ferry service to Exuma.

GRAND BAHAMA

Q: What are the prices and times from the Grand Bahama to the Exuma in Staniel Cay?

A: We do not provide a passenger ferry service between Grand Bahama and Staniel Cay.  

Q: Is there a ferry that runs between Nassau area and Freeport area?  What is the cost?  

A: We do not offer a passenger ferry service between Nassau and Freeport, Grand Bahama.  We offer a freight service into Freeport departing Nassau on Wednesdays.

Q: Where in Nassau do you sail from and where to in Freeport?

A: Bahamas Ferries terminal is located on Potter’s Cay Dock which is between the Paradise Island Bridges. Bahamas Ferries is located at Freeport Ship Services in Freeport, Grand Bahama, on Peel Street and the vessel departs from the main Harbour, which is located on Queen’s Highway.

Q: What is the schedule for your Freeport to Nassau ferry in January?

A: We depart Freeport, Grand Bahama on Thursdays for Nassau. This is not a ferry passenger service, but a freight service.  Please contact us at info@bahamasferries.com for further information.

Q: Do you travel from Freeport to Marsh Harbour?

A: We depart Freeport, Grand Bahama on Thursdays for Abaco. We service Marsh Harbour, Abaco.  This is a freight service only.

LONG ISLAND

Q: I would appreciate a schedule of the ferries to Long Island.  I need to know the hours of the ferries during the week and the weekend.  Also, the return trips to Nassau.

A: We do not offer passenger ferry services to Simms, Long Island.  This is a freight service only, which departs Nassau on Mondays. The vessel departs Simms, Long Island on Tuesdays. The vessel departs from Nassau with a brief stop into George Town, Exuma before sailing to Simms, Long Island.

 Q: How long does it take to get from Nassau to Long Island?

A: The sailing time into Simms, Long Island is an estimated 18 hours after a brief stop into George Town, Exuma. 

Q: Are there any ferries that go from Long Island to Cat Island?

A: Unfortunately, we do not have a ferry service from Long Island to Cat Island.

Q: Would you please inform us if there is a connection by ferry from Long Island to George Town, Exuma?

A: We depart Simms, Long Island on Tuesday for George Town, Exuma.  Currently, this service is not available for passengers.

FREIGHT

Q: Do you ship vehicles? How much are they?

A: Yes, we ship vehicles to all our destinations (Abaco, Eleuthera, Exuma, Grand Bahama and Long Island). The size of the vehicle and the destination would determine the cost. Prices ranges begin at $212 for one-way travel up to $724.

Getting to Potter’s Cay Dock Terminal

Q: How do we get from Nassau’s airport to the dock?

A: Bahamas Ferries is located on the western end of Potter’s Cay Dock. Travelling east from the International Airport onto West Bay Street. The entrance to Potter’s Cay can be found after passing the inbound bridge to Paradise Island and before the disembarkation bridge from Paradise Island. Driving onto Potter’s Cay Dock, make a left at the T-junction and drive west. Our Freight and Ticketing Offices are on the yellow buildings on the left. 

Q: How long does it take to get from Nassau airport to the terminal?

A: The drive from the Lynden Pindling Airport to the Bahamas Ferries Terminal at Potter’s Cay Dock is an estimated 45 minutes – 1 hour drive depending on traffic.

Ferry from Miami to Nassau or Freeport

Q: I’d like to know how much the tickets cost and which port does the ferry boat leaves in Miami to Nassau?

A: We do not offer a passenger ferry service from Miami to Nassau or Freeport.  We offer passenger ferry services between Nassau and Spanish Wells/Harbour Island only. If you are interested in shipping freight from the U.S. to Abaco, Exuma, Eleuthera or Long Island please contact us at sales@bahamasfreight.com.

Q: Please can you tell me if there is a ferry that takes you to Atlantis Resort from Florida?

A: Unfortunately, we do not provide a passenger ferry service between Florida and Atlantis Resort.

ANIMALS/PETS

Q: Do you allow dogs on your ferries between islands and if so, what is the cost? Are there any restrictions?

A: Yes, we allow dogs to travel on the outside deck. The dog must be in a kennel or on a leash. The cost for dogs begins at $10.00 and up depending on the size of the dog. If the dog is being sent as freight, we are unable to provide this service to Freeport or Abaco.

GROUP PACKAGES

Q: Do you offer group packages? If yes, where?

A:  Yes, we offer a group package for the Harbour Island Day-Away Excursion. There must be 15 or more travelling together. Advance booking of one week is required. The package is not available during black-out periods (holidays and regattas). Click here for details.   The day-way excursion package is only available on Fridays and Saturdays.

Q: Do you offer group discounts?

A:  Yes, we offer group discounts for 15 or more travelling together. Advance bookings of one week is required. Group discounts do not apply during black-out periods (holidays and regattas). Group discounts do not apply to vehicles. Click here for details.

Q:  Do you offer school packages and special rates?

A:  This is currently unavailable.  Please see group packages or contact us at info@bahamasferries.com for further information. Click here for details.

VESSEL RENTAL

Q: Do you rent your vessels?

A:  Yes, we rent our vessels for Commercial Charters and Groups Charters. Vessels’ rentals are based upon availability and restrictions apply. Click here for details.

HUMAN RESOURCES (H/R)

Q: Is Bahamas Ferries hiring?

A: Visit our Career Opportunities page for more information or submit resumes to hr@bahamasferries.com.